Sending one email to your entire contact list at once isn't supported today — here's how to reach contacts individually or through built-in automated alerts instead.

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Overview

You can't send mass or bulk emails to your contacts in the Presence® Platform today — there's no way to send a single email to all of your contacts at once. You can still reach contacts in several other ways: email a contact directly from their profile, send an AI-suggested email through Smart Actions, enroll contacts in automated alerts through Auto Emails, or use a third-party email marketing platform alongside your website.

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How to email a contact directly from their profile

You can send a manual email to any contact directly from their record in AI CRM using the Email quick action button — available on both desktop and the Luxury Presence Mobile App. Clicking it opens your device's default email app with the contact's email address pre-filled; you write and send the message from there. This isn't logged in the contact's activity timeline. See How do I email a contact directly from their profile? for full steps.

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How to send a trackable, AI-suggested email with Smart Actions

Smart Actions surfaces AI-generated follow-up opportunities for individual contacts, each with a pre-drafted, editable email you can send and track — but these are sent one contact at a time; there's no option to send the same email to multiple contacts at once. Smart Actions is available on desktop only and requires an active Gmail or Microsoft 365 email connection. See How do Smart Actions work? for details.

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How to reach multiple contacts automatically with Auto Emails

While you can't send one manual email to your whole contact list, Auto Emails lets you enroll contacts in automated, personalized email alerts, including Saved Searches (listing updates matching a contact's search criteria), Home Valuation Alerts (monthly Homeowner Reports), and Saved Listings alerts (updates when a saved listing changes). Each contact receives their own personalized version rather than one identical blast. Auto Emails is available on desktop only. See How to use Auto Emails for full details.

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Using a third-party email marketing tool

For true bulk or mass email campaigns — sending one identical email to a large list at once — you can use a third-party email marketing platform, such as Mailchimp or Constant Contact, alongside your website. You'd manage your contact list and campaigns independently within that external tool; it isn't connected to the Presence® Platform.

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FAQs