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How to report bugs or request features in the mobile app

  • Jul 15, 2026
  • Knowledge

Title
How to report bugs or request features in the mobile app
URL Name
How-to-report-bugs-or-request-features-in-the-Luxury-Presence-Mobile-App
Answer

How to report bugs or request features in the mobile app

How to submit feedback, report bugs, and request enhancements directly from the app.

Note: This article covers the mobile app's in-app feedback option, plus how to reach support directly for either the app or the Presence® Platform.

Overview

You can share feedback about the Luxury Presence Mobile App directly from the app or by email.

How to submit feedback from the app

  1. Tap the More tab in the app.
  2. Scroll down and tap Give us feedback.

An email draft will open automatically, addressed to our team. Use it to report bugs, suggest features, or share general feedback.

How to contact support directly

You or your clients can email our support team anytime at mobileapp@luxurypresence.com — for app-related issues, bug reports, or feature requests.

For general Presence® Platform support:

FAQs

How do I report a bug in the mobile app?

Tap the More tab in the app, scroll down, and tap Give Us Feedback. This opens an email draft addressed to our support team where you can describe the bug.

Can I request a new feature for the mobile app?

Yes. Use the same Give Us Feedback option in the app, or email mobileapp@luxurypresence.com directly with your feature request.

How do I contact Luxury Presence support about the Presence® Platform in general?

If your question is about the Presence® Platform rather than the mobile app specifically, you can contact our support team: