Do I need to upload an image for every testimonial?

Whether a photo is required when adding a testimonial and what to use if you want one.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

No. An image is not required for testimonials. If no image is added, the field is simply left blank on your website — no placeholder or broken image will appear.

If you do want to add an image, most agents use their logo rather than a client photo. Save the logo file with a name like "testimonial" so it's easy to find in the Media Gallery when adding new testimonials.

How to add an image to a testimonial

To add an image to an existing testimonial:

1. Navigate to the Presence® Platform.
2. In the left-hand menu, click Content to expand the submenu, then select Testimonials.
3. Open the testimonial you want to update.
4. Click the image field and select or upload your image from the Media Gallery.
5. Click Save.

Once saved, the image appears alongside that testimonial on your website immediately. For full instructions on adding and managing testimonials, see How to add client testimonials to your website.

FAQs

Do I need to upload an image for every testimonial?

No. An image isn't required — if you leave the field blank, no placeholder or broken image appears on your website.

What kind of image should I use for a testimonial if I want one?

Most agents use their logo rather than a client photo. Save the logo file with a recognizable name like "testimonial" so it's easy to find in the Media Gallery when adding new testimonials.

Can I add an image to a testimonial from the mobile app?

No, adding or updating a testimonial image is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

How do I contact Luxury Presence support about testimonial images?

You can reach our support team through live chat via the Presence® Platform (fastest), by emailing support@luxurypresence.com for general questions or billing@luxurypresence.com for billing questions, or by calling 310-955-1077 and selecting option 2, available Monday–Friday, 6:00 AM–6:00 PM PT.