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Do virtual tours and videos from the MLS automatically show on my listing pages?

  • May 13, 2026
  • Knowledge

Title
Do virtual tours and videos from the MLS automatically show on my listing pages?
URL Name
Do-virtual-tours-and-videos-from-the-MLS-automatically-show-on-my-listing-pages
Answer

Do virtual tours and videos from the MLS automatically show on my listing pages?

Virtual tour links from your MLS can sync automatically to your listing pages in the Presence® Platform — but only under certain conditions. Here's when they sync, when they don't, and how to add them manually.

Overview

Virtual tour links from your MLS can automatically appear on your listing pages in the Presence® Platform, but only if the virtual tour link was included in the MLS data before the listing first synced to your website. If the tour link was added to the MLS after the listing had already synced, it will not automatically update and will need to be added manually.

When virtual tours sync automatically

Virtual tour links pull from the MLS automatically when:

  • The virtual tour link was included in the MLS listing before that listing first synced to your Presence® Platform website
  • MLS sync is still active for the listing — the Virtual Tour sync toggle has not been disabled

In this case, no manual action is needed — the virtual tour link will appear automatically on the listing's property page.

When virtual tours do not sync automatically

Virtual tour links will not automatically appear on your listing page if:

  • The virtual tour link was added to the MLS after the listing had already synced — the link needs to be added manually
  • Your MLS feed does not pass virtual tour URLs to the Presence® Platform
  • The Virtual Tour sync toggle has been disabled for that listing
  • The video is a YouTube or Vimeo link — these are not synced from the MLS and must be added manually

How to manually add a virtual tour or video to a listing

  1. Navigate to the Presence® Platform.
  2. In the left-hand menu, click Content to expand the submenu, then select Properties.
  3. Use the search bar to find the listing, or click it from the list.
  4. Scroll to the Virtual Tour or Property Video section.
  5. If the field is grayed out, toggle off Virtual Tour Sync (or Property Video Sync) and click Turn Off Sync to confirm. This disables MLS sync for that specific field only — the rest of the listing remains synced.
  6. Paste the virtual tour URL or upload the video file.
  7. Click Save in the top-right corner.

Note: Disabling sync for the Virtual Tour field only stops automatic updates for that field. All other listing data — price, status, images, and description — continues syncing from the MLS unless you disable those fields separately.

What types of virtual tour and video links are supported

  • MLS virtual tour links — can sync automatically if present before the listing's first sync (see conditions above)
  • YouTube links — must be added manually; not synced from the MLS
  • Vimeo links — must be added manually; not synced from the MLS
  • Matterport and other 3D tour platforms — typically provide an embed URL; add manually in the Virtual Tour field

FAQs

The virtual tour link was added to the MLS after my listing first synced — will it ever automatically update?

No. If the virtual tour link was added to the MLS after the listing had already synced to the Presence® Platform, it will not automatically populate on your listing page. You will need to add it manually by following the steps in the "How to manually add a virtual tour or video to a listing" section above.

Does disabling Virtual Tour sync affect the rest of my listing?

No. Disabling sync for the Virtual Tour or Property Video field only stops automatic MLS updates for that specific field. All other listing data — including price, status, description, and images — continues to sync from the MLS unless you disable those fields separately.

Can I re-enable Virtual Tour sync after adding a tour manually?

Yes. To re-enable Virtual Tour sync, return to the property in Content → Properties, find the Virtual Tour section, and toggle Virtual Tour Sync back on. Be aware that re-enabling sync will overwrite your manual entry with whatever data is currently in the MLS for that field.

Can Luxury Presence update my listing's virtual tour for me?

Our support team cannot directly update your MLS data — your MLS listing must be managed through your MLS board. However, our support team can help you manually add a virtual tour link in the Presence® Platform if you contact us with the listing address and tour URL.

Contact support

  • Live chat: Available in the Presence® Platform — click the chat icon in the bottom-right corner
  • Email: support@luxurypresence.com
  • Phone: 310-955-1077, option 2