How to invite an agent to your account

  • Aug 21, 2026
  • Knowledge

Title
How to invite an agent to your account
URL Name
How-to-invite-an-agent-to-access-your-Presence-website
Answer

How to invite an agent to your account

How to add a new user to your account so they can manage your website.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

Invite an agent to your account so they can log in and help manage your website. Once invited, the agent receives an email to accept the invitation and set up their own account access.

How to invite a new agent

To invite a new agent to your account, start here:

  1. Navigate to the Presence® Platform.
  2. Click your name or initials in the bottom left-hand corner of the screen.
  3. Select Settings from the menu.
  4. Click Users in the left-hand panel.
  5. Click Add New User or the + icon.
  6. Enter the agent's email address and select their role — Admin or Member.
  7. Send the invitation.

The agent will receive an email with instructions to accept the invite and set up their account access. If they don't see it, ask them to check their spam or junk folder.

FAQs

What's the difference between Admin and Member roles?

Admin users have full access to all platform settings, including lead routing, CRM integrations, and user management. Member users have more limited access. See How to make a user an Admin for details on role permissions.

Can the agent start managing the website before accepting the invitation?

No. The agent must accept the invitation and set up their account before they can log in and access the platform.

What if the invitation email expired or was lost?

Resend the invitation from Settings → Users by locating the pending invite and selecting resend.

Can I invite an agent to my account from the Luxury Presence Mobile App?

No. Inviting a new agent to your account is only available on desktop through the Presence® Platform. It is not accessible through the Luxury Presence Mobile App.

How do I contact Luxury Presence support about inviting an agent?

If you need help inviting an agent or resending an invitation, you can reach Luxury Presence support through any of the following:

 

Introducing the Branded Mobile App

Your branded mobile app is your custom-branded, mobile-first app designed to streamline client collaboration, close deals faster, and elevate your real estate experience.

  • AI-Powered Collaboration – Keeps communication centralized with smart notes, chat-style interactions, and activity tracking.
  • Lead Capture & Retention – White-label users get unique lead generation tools that prevent client loss to competitors.
  • Market Insights & MLS Integration – Provides clients with hyper-local data and real-time property updates.

Need help? Live Chat is available 24/7*
To start a chat, log in to the Presence® Platform and click the gold message button in the bottom-right corner of your screen (*excluding major holidays).