How to Change the Email Addresses for Lead Alerts

How to update lead alert email addresses

How to add or remove the email addresses that receive lead notification alerts.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

When someone submits a contact form or lead capture on your website, the Presence® Platform automatically sends a lead alert email. You can update which email addresses receive these alerts at any time.

Note: Only Admin users can update lead alert email recipients.

How to update lead alert emails

1. Navigate to the Presence® Platform.
2. Click your name or initials in the bottom left-hand corner of the screen.
3. Select Settings from the menu.
4. On the My Profile page, locate the Lead Alert Emails field.
5. To remove an email address, click the X next to it.
6. To add a new email address, type it into the field and press Enter — the email will turn black once accepted.
7. Click Save Changes.

Important: You must press Enter after typing each email address before clicking Save Changes — otherwise the new address will not be saved.

FAQs