How to Create a Lead Capture Pop-Up Modal

How to create a lead capture pop-up on your website

How to add and configure pop-up modals to capture leads across your website.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

Lead capture pop-up modals let you engage visitors at the right moment — promoting listings, collecting email sign-ups, or highlighting timely offers — without editing individual pages. Modals are managed through Global Elements and apply site-wide based on the settings you configure.

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Lead capture pop-up video walkthrough

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How to add a new pop-up modal

1. Navigate to the Presence® Platform.
2. Click Websites from the left-hand menu, then hover over the site you want to edit and select the pen icon.
3. In the white top navigation bar, click the Global Elements icon (four dots).
4. From the left-hand menu, select Custom Modals.
5. Click the + icon to open the modal library.
6. Select a modal from the library to open the modal editor.
7. Configure the modal settings:
   • Name — internal reference name for the modal
   • Launch behavior — when and how often the modal appears
   • Timed launch — how long a visitor must be on the site before the modal displays
   • Page visibility — which pages the modal appears on
   • Design — background color, headline text, subtext, and images
8. Click Save in the bottom-left corner.

How to edit an existing pop-up modal

1. Navigate to the Presence® Platform.
2. Click Websites from the left-hand menu, then hover over the site you want to edit and select the pen icon.
3. In the white top navigation bar, click the Global Elements icon (four dots).
4. From the left-hand menu, select Custom Modals.
5. Click the modal you want to update to open its settings.
6. Update any configuration options — launch behavior, page visibility, timed launch, or design.
7. Click Save in the bottom-left corner.

FAQs