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Texting opt-in compliance: FAQs and best practices

  • Apr 9, 2026
  • Knowledge

Title
Texting opt-in compliance: FAQs and best practices
URL Name
Texting-Opt-In-Requirements
Answer

Texting opt-in compliance: FAQs and best practices

Common questions about SMS opt-in requirements and how to stay compliant when texting leads.

FAQs

Why doesn't Luxury Presence offer a separate text opt-in option?

To ensure compliance, users must opt in to text messaging at the time of registration. A separate opt-out version of the sign-up flow isn't available because there's no mechanism to notify downstream platforms (such as GoTo) if a user later revokes consent. Requiring opt-in upfront ensures all text communication is fully consented to from the start.

How can users opt out of text messages?

Users can reply STOP to any text message they receive. Once they do:

  • If you're using AI Lead Nurture — the user is automatically removed from further messages
  • If you're using a third-party texting tool — make sure your system honors opt-outs immediately

Can I customize the texting language in my Privacy Policy?

Yes. You can replace the default Privacy Policy with your own fully customized version. However, individual edits to the built-in policy are not supported.

How do I update the opt-in text shown during registration?

Contact our support team to update the opt-in language. We can help adjust the messaging to align with your brand while keeping it compliant:

Why am I getting flagged for compliance issues?

Texting regulations have tightened to reduce unwanted messages. You may be flagged if a platform detects that users didn't explicitly opt in before receiving texts.

To stay compliant:

  • Use a clear opt-in at registration
  • Never send texts to users who haven't consented
  • Honor opt-out requests immediately

Does Luxury Presence support a separate optional SMS checkbox for RingCentral TCR compliance?

Not currently. Luxury Presence's consent language and privacy policy have been reviewed by legal counsel and are TCR-compliant as written. If RingCentral requires an additional optional SMS checkbox for your specific setup, contact our support team to discuss available options.