What are Listing Liked emails in Presence®?

How the Listing Liked email feature works and how to opt out if needed.

Overview

When a visitor clicks the heart icon to like a listing on your website, they automatically receive a personalized email. This creates an additional touchpoint with the lead and helps bring them back to your site to continue their search.

What the email includes

• A confirmation of the listing they liked
• A curated selection of similar listings
• Your most recent sales and new listings
• Quick links to continue their home search

How to opt out

If you prefer not to send Listing Liked emails, contact our support team and we'll disable them for your account:

• Live chat in the Presence® Platform (fastest)
• Email: support@luxurypresence.com
• Phone: 310-955-1077, option 2

What's coming next

Additional email triggers are planned for future updates:

• Disliked listings email — when a user dislikes a listing, a follow-up email will suggest alternatives to refine their search
• Contact form / tour request email — leads who submit a form or request a tour will receive a tailored email with suggested next steps and related properties

FAQs

Are Listing Liked emails sent automatically?

Yes. The email sends automatically when a visitor clicks the heart icon to like a listing — no manual action is required.

Can I customize the content of Listing Liked emails?

Contact our support team if you have questions about customization options for Listing Liked emails.

Who receives these emails?

Any visitor who clicks the heart icon to like a listing on your website will receive the email, provided they have an email address on file.