Why aren't pending or sold listings appearing in my CMA?

What to do when pending or sold properties don't show up when building a CMA presentation, including MLS feed limitations and manual workarounds.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Whether pending and sold listings appear in the CMA (Comparative Market Analysis) tool depends entirely on what your MLS (Multiple Listing Service) feed provides. Not all MLS boards share pending or historical sold data — and some only share a limited window of sold history. If you can't find a property in the CMA search, it either isn't included in your MLS feed or falls outside the data range your board supports. This article explains the most common reasons and what you can do about it.

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Why pending or sold listings may not appear

Pending listings

Pending listings only appear in the CMA tool if your MLS board includes pending status data in its feed. Many MLS boards — particularly Canadian boards such as CREA — do not include pending status in their data exports. If your MLS does not share pending data, those listings will not be available in the Presence® Platform regardless of whether they appear on your board's own portal.

Sold listings

Sold listings can be added to a CMA as long as they sold within the last two years and your MLS board includes sold history in its feed. If your board limits or excludes sold data, those properties will not appear in the Presence® Platform. Properties sold more than two years ago are not available through the MLS connection and must be entered manually.

What this means for your CMA results

If your MLS feed does not include sold or pending data, the pool of available comparable properties will be significantly smaller — or may return no results at all. This is an MLS-level restriction and is not something Luxury Presence can override. If you're unsure what data your MLS feed includes, contact our support team and we can confirm what your specific feed provides.

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How to search for a listing by MLS ID

If a pending or sold listing isn't appearing in your CMA search, try importing it directly by MLS ID before assuming it isn't available:

1. Navigate to the Presence® Platform.
2. In the left-hand menu, click Presentations, then open an existing presentation or click New Presentation in the top-right corner.
3. On a CMA slide, click Create CMA.
4. Click Add New + and select Use MLS ID.
5. Choose your MLS feed from the dropdown, enter the MLS number, and click Add to CMA.

If the property still doesn't import, your MLS feed likely doesn't include that listing status or time range.

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Workaround: Add properties manually

If a property isn't available through your MLS feed, you can still include it in your CMA by entering it manually using the Add Off Market option.

1. Navigate to the Presence® Platform.
2. In the left-hand menu, click Presentations, then open an existing presentation or click New Presentation in the top-right corner.
3. On a CMA slide, click Create CMA.
4. Click Add New + and select Add Off Market.
5. Enter the property details manually — address, price, square footage, beds/baths, and any other relevant fields.
6. Click Add to CMA to include it in your comparison.

Note: Manually entered properties are not linked to your MLS feed and will not update automatically if the listing status changes.

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Contact support

If you're unsure whether your MLS feed includes pending or sold data, or if listings that were previously available have stopped appearing, contact our support team. We can confirm what your specific MLS feed includes and investigate any potential sync issues.

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FAQs

My MLS shows pending listings on its portal — why don't they appear in the Presence® Platform?

Your MLS board may display pending listings on its own portal while not including them in the data feed it shares with third-party platforms like Luxury Presence. The data your board makes available in its feed is determined by your board, not by Luxury Presence. Contact your board directly to confirm what listing statuses are included in the feed.

How far back can I pull sold listings for a CMA?

Sold listings are available in the CMA tool for up to two years from the sale date, provided your MLS board includes sold history in its feed. Properties sold more than two years ago are not available through the MLS connection and must be added manually using the Add Off Market option.

Why am I seeing so few comparable properties in my CMA results?

If your CMA search is returning a small pool of results, it's most likely because your MLS feed does not include pending or sold data. The number of available comparables is directly tied to what your board shares — it is not a hard platform cap. If you believe your feed should include more data than it's returning, contact our support team so we can review your MLS connection.

My pending and sold listings were working before — now they're not. What happened?

If pending or sold listings were previously available and have stopped appearing, there may be a sync issue with your MLS integration. Contact our support team so we can investigate your specific feed and escalate to the technical team if needed.

Can I still build a CMA if my MLS feed doesn't include sold or pending data?

Yes — you can manually add properties using the Add Off Market option. This lets you enter property details directly so you can still build a complete CMA presentation even when MLS data is limited. See the workaround section above for steps.

Can I build a CMA from the mobile app?

No, building and editing CMA presentations is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

How do I contact Luxury Presence support about missing CMA listings?

You can reach our support team through live chat via the Presence® Platform (fastest), by emailing support@luxurypresence.com for general questions or billing@luxurypresence.com for billing questions, or by calling 310-955-1077 and selecting option 2.