How to Integrate a Live Chat Feature on Your Website

How to add a live chat feature to your website

How to choose a third-party chat provider and request integration on your website.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

The Presence® Platform does not include a built-in live chat feature, but you can add a third-party chat widget to your website. Integration is handled by the Luxury Presence support team on your behalf — it is not self-serve.

Step 1: Choose a chat provider

Select a chat tool that fits your business needs. Some providers focus on automated or AI-driven responses, while others emphasize live one-to-one conversations. Consider factors like live agent availability, automation options, CRM integrations, mobile notifications, and reporting.

Luxury Presence supports third-party chat widgets including Tidio, Facebook Messenger, Elite Follow-Up, Drift, Structurely, Podium, Zendesk, HubSpot, Snap Engage, Zoho, Freshdesk, Engati, Intercom, ReadyChat, and ManyChat — among others. This list is not exhaustive and other providers may also be compatible.

Note: Luxury Presence does not recommend one provider over another. You are responsible for selecting and managing your chat provider account.

Step 2: Set up your provider account

Create an account with your selected provider and configure your chat settings, availability, and messaging before requesting integration.

Step 3: Request integration

Once your provider account is set up, contact our support team with:

• The chat widget embed code from your provider
• Your provider login credentials (only required if you want the Luxury Presence team to complete the setup on your behalf)

How to submit:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com (general) / billing@luxurypresence.com (billing)
• Phone: 310-955-1077, option 2 (Monday–Friday, 6:00 AM–6:00 PM PT)

Our team will install the widget and confirm when it displays correctly on your website.

FAQs

Does Luxury Presence have a recommended chat provider?

No. Luxury Presence does not recommend one provider over another. The list in this article includes commonly used options but is not exhaustive — other providers may also be compatible.

Can I install the chat widget myself?

Chat widget integration is handled by the Luxury Presence support team. Submit your embed code and we'll install it for you.

What if my chat provider isn't on the list?

The list of providers in this article is not exhaustive. If you're using a different provider, submit your embed code to our support team and we'll confirm compatibility.

Do I need to share my provider login credentials?

Only if you want the Luxury Presence team to complete the full setup on your behalf. If you prefer to configure the provider settings yourself, just send the embed code and we'll handle the installation on your website.

How do I contact Luxury Presence support about adding live chat?

If you'd like to add a live chat widget or have a question that isn't covered here, you can contact our support team:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com (general) / billing@luxurypresence.com (billing)
• Phone: 310-955-1077, option 2 (Monday–Friday, 6:00 AM–6:00 PM PT)