How to contact Luxury Presence support

How to reach the Luxury Presence support team via Live Chat, email, or phone.

Overview

The Luxury Presence support team is available through three channels — Live Chat, email, and phone. Live Chat is the fastest option and is available 24/7. Phone support is limited to business hours.

Contact methods and availability

Live Chat (recommended)

Live Chat is the fastest way to get help. An AI assistant responds first and can resolve many common questions immediately. If you need a human agent, type "I need a human" or "Connect me to a live agent" and you'll be transferred to a support team member.

To start a Live Chat:

1. Log in to the Presence® Platform.
2. Click the chat button in the bottom-right corner of the screen.
3. Type your question or describe your issue.

Live Chat is available 24/7, except on major U.S. bank holidays.

Email support

Send an email to support@luxurypresence.com. Include your name, website name, a detailed description of the issue, any screenshots, and steps you've already tried. Email is monitored 24/7 but responses take longer than Live Chat.

Phone support

Call 310-955-1077 and press 2 for support. Phone support is available Monday through Friday, 6:00 AM–6:00 PM PST. Closed on weekends and major U.S. bank holidays.

What to include when contacting support

The more context you provide, the faster support can help. Include:

• Your name and website name
• What's happening — describe the issue and what you expected to happen instead
• Steps to reproduce — what did you do right before the issue occurred?
• Screenshots or screen recordings — visual context helps significantly
• Browser and device — Chrome, Safari, Firefox? Desktop or mobile?
• Error messages — copy and paste any error messages exactly as they appear

Troubleshooting

I don't see the Live Chat button

• Confirm you're logged in — the chat button only appears when signed in to the platform
• Check browser extensions — ad blockers or privacy extensions may hide the chat widget
• Refresh the page — the widget sometimes doesn't load on first visit
• Try a different browser or clear your browser cache

If you still can't access Live Chat, email support@luxurypresence.com or call 310-955-1077 (press 2) during business hours.

The phone line is busy

• Use Live Chat instead — often faster than waiting on hold
• Try calling at a different time — early morning or late afternoon typically have shorter wait times
• Email support@luxurypresence.com and request a callback if needed

I sent an email but haven't received a response

• Check your spam or junk folder
• Confirm you sent to the correct address — support@luxurypresence.com
• Follow up via Live Chat and ask support to confirm they received your email

FAQs

What are the fastest ways to reach support?

Live Chat is the fastest option — available 24/7 and typically responds within minutes. If Live Chat is unavailable, email support@luxurypresence.com. For urgent issues during business hours, call 310-955-1077, press 2.

When is phone support available?

Phone support is available Monday through Friday, 6:00 AM–6:00 PM PST. Closed on weekends and major U.S. bank holidays.

Is support available on holidays?

Support via Live Chat and email is closed on major U.S. bank holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. A limited skeleton crew monitors for urgent issues outside business hours.

The Live Chat AI assistant isn't resolving my issue — how do I reach a human?

Type "I need a human" or "Connect me to a live agent" in the chat window. You'll be transferred to a live support team member as soon as one is available.

What's the best way to report a bug or technical issue?

Use Live Chat or email with as much detail as possible — include what happened, what you expected to happen, steps to reproduce the issue, your browser and device, and screenshots or screen recordings if available. The more detail you provide, the faster the team can investigate.