Where can I find training and resources?

How to find on-demand Luxury Presence training videos, upcoming events, and resources.

Luxury Presence offers on-demand training videos covering everything from platform basics to SEO strategy. You can find training and events in three places:

• Education tab — your self-serve home base inside the Presence® Platform, where you can watch on-demand videos and sign up for upcoming events
• Event hub — where all live online events are hosted
• Training Center — the on-demand video library with step-by-step feature walkthroughs

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How to find training within the Presence® Platform

To access on-demand videos, upcoming events, and the Knowledge Base without leaving the Presence® Platform:

1. Navigate to the Presence® Platform.
2. Click Education in the left-hand menu.

Live events

All live online events are hosted on the event hub. There are currently no live product webinars. For product training, watch the on-demand videos for each product in the Training Center.

To see upcoming live events, click View All Events in the What's Upcoming section of the Education page, or go to the event hub directly. Click Sign Up on any event card to register. The events shown change over time.

On-demand videos

The Education page's Get More From Presence section includes on-demand videos such as The Luxury Presence Prospecting System, 15 Minutes a Day to Grow Your Business, Getting Organized, and Never Lose a Deal to Forgotten Follow-up.

Knowledge Base access

At the bottom of the Education page, click Access our Knowledge Base to open the Luxury Presence Help Center directly.

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How to join a training session that is happening right now

The join link for any live session is included in your registration confirmation email. If you cannot find that email:

1. Check your spam or junk folder for your registration confirmation email. It comes from Luxury Presence or Zoom through the event hub.
2. Start a live chat with our support team from within the Presence® Platform (click the chat icon in the bottom-right corner) — our team can look up the link for you immediately.

Note: Luxury Presence's AI assistant isn't able to look up real-time session links. If you need a link to a session currently in progress, use live chat for the fastest response.

If you can't join the session, a recording will be sent to everyone who signed up.

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On-demand platform training

These trainings give a complete overview of the Presence® Platform and are ideal for new clients or anyone looking to refresh their skills. All trainings are available in the Training Center:

• Creating Saved Searches
• Presentations + CMA
• One-Click Property Sites
• Editing Your Website
• Content Tab (CMS Overview)
• Understanding the Lead Dashboard
• Luxury Presence Mobile App — Watch Tutorials

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AI CRM training

Dedicated training sessions on AI CRM are available on demand. Visit the Training Center and filter by "CRM" to find the most current sessions, or watch the on-demand AI CRM video from the Education page in the Presence® Platform. For a scheduled live walkthrough, contact your Client Success Manager or start a live chat from within the Presence® Platform.

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SEO and marketing training series

A full suite of SEO training is available at SEO & Marketing Trainings:

• SEO Fundamentals — how search engines work and what it takes to rank
• Engagement — keep visitors on your site longer and guide them toward conversion
• Lead Generation — drive quality organic leads using Presence® tools
• Content Strategy — create keyword-rich content that ranks and converts
• Google Business Profile — optimize your GBP listing to boost local visibility and manage reviews

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Downloadable resources

• Lead Nurturing Email Scripts — 7-part email sequences for buyer and seller leads, ready to customize
• Newsletter 101 Strategy Guide — how to create newsletters that drive traffic and keep your brand top of mind
• Lead Handling Guide — proven strategies to nurture leads and turn interest into closed deals
• Social Media Templates — curated real estate social media templates ready to tailor to your brand

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FAQs

Is there a way to access training without leaving the Presence® Platform?

Yes. Click Education in the left-hand menu of the Presence® Platform to watch on-demand videos, sign up for upcoming events on the event hub, and access the Knowledge Base directly.

I registered for a live training but can't find the join link. How do I get it?

The join link is included in your registration confirmation email, which comes from Luxury Presence or Zoom through the event hub. If you cannot locate that email, check your spam folder or start a live chat from within the Presence® Platform — our team can look up the link for you immediately.

Can Luxury Presence's AI assistant give me the link to a training session that is happening right now?

Luxury Presence's AI assistant is not able to retrieve real-time session links because those links are generated by external webinar platforms and are not stored in the help center. For a session that is currently in progress, start a live chat with our support team from within the Presence® Platform — our team can look up and share the join link immediately.

Are training sessions recorded?

On-demand training videos are available in the video library at the Luxury Presence Training Center, and live events are hosted on the event hub. If you can't join a live event, a recording will be sent to everyone who signed up. If you signed up and didn't receive it, contact our support team.

Where can I find AI CRM training?

AI CRM training videos are available at the Luxury Presence Training Center and from the Education page within the Presence® Platform. Search or filter by "CRM" in the Training Center to find the most current sessions. For a live walkthrough with a specialist, contact your Client Success Manager or start a live chat from within the Presence® Platform.

How do I contact Luxury Presence support about training or resources?

If you have questions about training sessions or resources that aren't covered here, you can reach our support team:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com (general) / billing@luxurypresence.com (billing)
• Phone: 310-955-1077, option 2 (Monday–Friday, 6:00 AM–6:00 PM PT)