What is the Google One Tap Profile Update lead source?

What the Profile Update lead source means and when it appears in your contacts list.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

Profile Update is a lead source label that appears in AI CRM when a visitor completes or updates their account details after signing in through Google One Tap. Unlike the Home Search Tool's qualification dialog — which only triggers on Home Search actions — Google One Tap sign-in can happen anywhere on your website, making this a site-wide mechanism.

What triggers a Profile Update

A Profile Update is recorded when a visitor signs in using Google One Tap and is then prompted to complete or update their account details — such as their phone number and home search interests. When they save that information, the system logs it as a Profile Update event and records it as the lead source.

Currently, this specific Profile Update flow only occurs during the Google One Tap sign-in process — immediately after a visitor signs in for the first time.

Note: This is separate from the Profile_Update activity generated by the Home Search Tool's qualification dialog, which is scoped only to Home Search actions (search submission, liking/saving a listing, account sign-up, or login within Home Search). See How does the qualification dialog work after Home Search sign-up? for that version.

FAQs

Is a Profile Update the same as a new lead?

Not exactly. A Profile Update means an existing visitor completed or updated their account information after signing in. It's a useful engagement signal — it shows the visitor is providing more detail about their home search interests — but it represents an update to an existing contact rather than a brand new submission.

Where do I see Profile Update leads in AI CRM?

Profile Update appears as a lead source in your contacts. You can filter by this source in the contacts table. See What are the different lead sources in AI CRM? for a full reference of all lead source types.

Will Profile Update expand to other sign-in methods?

The Profile Update feature is planned to expand in a future update. For now, it only applies to the Google One Tap sign-in process.

How do I contact Luxury Presence support about the Profile Update lead source?

If you have a question about the Profile Update lead source that isn't covered here, you can contact our support team:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com (general) / billing@luxurypresence.com (billing)
• Phone: 310-955-1077, option 2 (Monday–Friday, 6:00 AM–6:00 PM PT)