Can I run multiple ad campaigns at the same time?

Your account can run one active buyer campaign and one active seller campaign at once, but not two of the same type.

Important: Buyer and seller ad campaigns are available on the Brand, Scale, and All In plans.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

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Overview

Whether you can run multiple ad campaigns at the same time depends on the campaign type. You can run one active buyer ad campaign and one active seller ad campaign on your account at the same time, since buyer and seller are different campaign types. You cannot run two buyer campaigns or two seller campaigns at once — each campaign type is limited to a single active campaign per account.

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Why this limit applies to your account, not your login

The one-campaign-per-type limit is tied to your Luxury Presence account as a whole, not to whichever admin user is launching the campaign. If your account already has an active buyer ad campaign, no admin on that account can launch a second buyer ad campaign — it doesn't matter who launched the existing one or who is trying to launch the new one. The same account-level rule applies separately to seller ad campaigns.

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Buyer and seller campaigns count separately

Buyer ad campaigns and seller ad campaigns are different campaign types, so running one of each at the same time is allowed. Your account can have one active buyer campaign and one active seller campaign running simultaneously. The one-campaign-per-type limit only blocks a second campaign of the same type — for example, a second buyer campaign while one is already active.

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What happens if you try to launch a second campaign of the same type

If your account already has an active, paused, or pending buyer (or seller) campaign, launching another campaign of that same type is blocked. You'll need to manage or end your existing campaign before a new one of the same type can be launched.

To manage or pause an existing campaign, start here:

1. Navigate to the Presence® Platform.
2. Click Marketing from the left-hand menu.
3. Select Advertising from the submenu.
4. Click Buyer Ads or Seller Ads, depending on which campaign you want to manage.
5. Click Pause campaign to stop the ad from running.

Note: Pausing or disabling a campaign stops future billing, but the campaign still counts toward the one-campaign-per-type limit until its current billing period ends. If you need an existing campaign cleared sooner so you can launch a new one of the same type, contact our support team.

For the full walkthrough of launching a campaign for the first time, see How to launch a buyer ad campaign and How to launch a seller ad campaign.

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FAQs