Can I use Follow Up Boss Phone and AI Lead Nurture at the same time?

  • Aug 21, 2026
  • Knowledge

Title
Can I use Follow Up Boss Phone and AI Lead Nurture at the same time?
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Can-I-use-Follow-Up-Boss-Phone-and-AI-Lead-Nurture-at-the-same-time
Answer

Can I use Follow Up Boss Phone and AI Lead Nurture at the same time?

AI Lead Nurture and Follow Up Boss Phone are mutually exclusive — here's how to choose the right option for your account.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Important: AI Lead Nurture is included on the Scale and All In plans, and available as a paid add-on on the Launch and Brand plans.

Overview

Can you use Follow Up Boss Phone and AI Lead Nurture at the same time? No — AI Lead Nurture and Follow Up Boss Phone cannot be active on the same account at the same time. Running both simultaneously would create conflicts for your leads and is not supported due to differing compliance requirements. You'll need to choose one service to handle lead nurture and follow-up. For general background on the feature, see What is AI Lead Nurture?

Which should I choose?

  • If your plan includes AI Lead Nurture, we recommend staying with AI Lead Nurture. It's the default recommendation for the best overall experience on the Presence® Platform.
  • If your plan does not include AI Lead Nurture, you can use Follow Up Boss Phone instead.

Important: Enabling Follow Up Boss Phone requires updates to your website opt-in disclaimers. Our support team will handle this for you.

How the Follow Up Boss integration works

A few common questions come up when clients start using Follow Up Boss alongside the Presence® Platform:

  • Lead sync is one direction — The Presence® Platform automatically sends new leads to Follow Up Boss. Changes made in Follow Up Boss do not push back to the Presence® Platform, and that's by design — each platform handles a different job. Agent assignment syncs separately based on matching agent names between the two platforms; see How to connect Follow Up Boss for how to keep agent assignment syncing correctly.
  • The integration is for new leads only — Your existing Follow Up Boss contact history stays in Follow Up Boss. The integration applies to new leads going forward.
  • AI Lead Nurture and Follow Up Boss Phone don't run together — If you switch to Follow Up Boss Phone, AI Lead Nurture will be turned off. There's no duplication — Follow Up Boss handles follow-up instead.

FAQs

Can I run both AI Lead Nurture and Follow Up Boss Phone at the same time?

No. AI Lead Nurture and Follow Up Boss Phone are mutually exclusive. Only one can be active on your account at a time. If you're unsure which is right for your setup, contact our support team and we'll help you decide:

Which plans include AI Lead Nurture?

AI Lead Nurture is included on the Scale and All In plans. It's available as a paid add-on for Launch and Brand plan customers. If your plan doesn't include AI Lead Nurture, you can use Follow Up Boss Phone instead.

Will switching to Follow Up Boss Phone affect my website?

Yes — enabling Follow Up Boss Phone requires updates to your website opt-in disclaimers. Our support team handles this as part of the setup process.

Will my existing Follow Up Boss contacts sync to the Presence® Platform?

No. The Follow Up Boss integration applies to new leads going forward. Your existing Follow Up Boss history stays in Follow Up Boss and is not affected.

How do I switch between AI Lead Nurture and Follow Up Boss Phone?

Contact our support team to make this change:

Can I choose between AI Lead Nurture and Follow Up Boss Phone from the Luxury Presence Mobile App?

No, choosing between AI Lead Nurture and Follow Up Boss Phone is only available on desktop through the Presence® Platform. It is not accessible through the Luxury Presence Mobile App.

 

Introducing the Branded Mobile App

Your branded mobile app is your custom-branded, mobile-first app designed to streamline client collaboration, close deals faster, and elevate your real estate experience.

  • AI-Powered Collaboration – Keeps communication centralized with smart notes, chat-style interactions, and activity tracking.
  • Lead Capture & Retention – White-label users get unique lead generation tools that prevent client loss to competitors.
  • Market Insights & MLS Integration – Provides clients with hyper-local data and real-time property updates.

Need help? Live Chat is available 24/7*
To start a chat, log in to the Presence® Platform and click the gold message button in the bottom-right corner of your screen (*excluding major holidays).