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Why can't I connect my Compass email to AI CRM?

  • Jun 25, 2026
  • Knowledge

Title
Why can't I connect my Compass email to AI CRM?
URL Name
Compass-email-to-AI-CRM
Answer

Why can't I connect my Compass email to AI CRM?

Connect your @compass.com email to the AI CRM and get help if you run into any issues.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

Compass agents can connect their @compass.com email address to the AI CRM. A previously known issue that blocked Compass email addresses from connecting has been resolved — if you tried in the past and were unsuccessful, try again and the connection should go through. For full step-by-step instructions, see How to connect your email to AI CRM.

What to do if you're still seeing an error

If you attempt to connect your Compass email and still run into an issue, contact our support team so we can investigate. When you reach out, include:

  • Screenshots of the error you're seeing
  • Your account details — name, email address, and brokerage

This helps us resolve the issue as quickly as possible.

FAQs

I tried to connect my Compass email before and it didn't work — will it work now?

The connectivity issue that previously prevented Compass email addresses from connecting to the AI CRM has been resolved. Try reconnecting your @compass.com email, and it should go through successfully. For step-by-step instructions, see How to connect your email to AI CRM.

What happens to my leads while my email isn't connected?

Your leads will still come into the AI CRM while your email is disconnected, but outbound email communication through your Compass address won't work until the connection is active. Reconnect your email as soon as possible to avoid missed follow-ups.

Who do I contact if I'm still having trouble connecting my Compass email?

If you're still unable to connect your Compass email after attempting setup, contact our support team and include screenshots of the error along with your name, email address, and brokerage.