How to add a newsletter sign-up pop-up to your website

  • Jul 22, 2026
  • Knowledge

Title
How to add a newsletter sign-up pop-up to your website
URL Name
Enabling-a-Newsletter-Pop-Up-Modal
Answer

How to add a newsletter sign-up pop-up to your website

How to add and configure a Newsletter Sign-Up modal in the Website Builder.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

A newsletter sign-up pop-up lets you capture email addresses from visitors directly on your website. Luxury Presence provides the pop-up tool itself — delivering emails to your subscribers requires a separate CRM or email marketing platform.

How to add the newsletter pop-up

To add a newsletter sign-up pop-up to your website, start here:

  1. Navigate to the Presence® Platform.
  2. Click Websites from the left-hand menu, then hover over the site you want to edit and select the pen icon.
  3. In the top navigation bar, click the Global Elements icon (four dots).
  4. In the left panel, scroll to Custom Modals and click the + icon.
  5. In the modal library, search for "newsletter."
  6. Click the Newsletter Sign-Up modal to add it to your site.

How to customize the newsletter pop-up

Once the newsletter pop-up is added to your site, you can customize how and where it appears from the modal settings panel:

  • Rename the modal for easy reference
  • Set the launch behavior — for example, trigger the pop-up after a few seconds on the page
  • Choose which pages the pop-up appears on
  • Update the design — background, title, subtitle, image, and layout
  • Click Save in the bottom-left corner when done

Your newsletter pop-up updates on your live website as soon as you save.

FAQs

Does Luxury Presence send newsletters for me?

No. Luxury Presence provides the pop-up tool to capture subscriber email addresses. Sending emails to your list requires a separate CRM or email marketing platform such as Mailchimp, Constant Contact, or HubSpot.

How is the newsletter pop-up different from the exit intent modal?

Both use the Email Sign-Up modal format, but the trigger differs. A newsletter pop-up can be set to appear after a visitor has been on the page for a set amount of time. An exit intent modal triggers specifically when a visitor is about to leave the page.

Can I control which pages the newsletter pop-up appears on?

Yes. In the modal settings, choose specific pages where the pop-up should trigger rather than applying it site-wide.

What happens to leads who fill out my newsletter sign-up form?

Leads who complete a newsletter sign-up form are tagged as "Newsletter Signup" in your AI CRM contacts list. They are not automatically added to a mailing list — this is a lead capture mechanism, not a mailing list subscription. To use these leads in email campaigns, export them from AI CRM and import them into your CRM or email marketing platform (Mailchimp, HubSpot, Constant Contact, etc.). See How to use the Source, Form, and Channel fields in your CRM for more on how these leads are tagged and organized.

Can I add a newsletter pop-up from the Luxury Presence Mobile App?

No, adding and customizing a newsletter pop-up is only available on desktop through the Presence® Platform. It is not accessible through the Luxury Presence Mobile App.

How do I contact Luxury Presence support about my newsletter pop-up?

If you run into an issue adding or customizing your newsletter pop-up that isn't covered here, you can contact our support team:

 

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