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Why was my Follow Up Boss A2P registration rejected?

  • Jul 8, 2026
  • Knowledge

Title
Why was my Follow Up Boss A2P registration rejected?
URL Name
Follow-Up-Boss-A2P-registration-rejected-how-to-fix-your-website-s-SMS-consent-checkbox
Answer

Why was my Follow Up Boss A2P registration rejected?

How to resolve a Follow Up Boss A2P business registration rejection caused by a required SMS consent checkbox on your website.

Overview

If your Follow Up Boss (FUB) A2P (Application-to-Person) business registration was rejected, one common cause is that your website's contact form requires visitors to check an SMS consent checkbox before they can submit the form. FUB's compliance review — conducted with wireless carriers as part of the A2P registration process — requires that this checkbox be optional. Visitors must be able to submit the form without being forced to consent to text messages.

To pass FUB's A2P registration review, the SMS consent checkbox needs to be made optional on your website. This is a change made by the Luxury Presence support team — contact us using the steps below.

Why this matters

  • FUB requires optional SMS consent — FCC and A2P messaging regulations require that text opt-in consent cannot be a condition of form submission
  • A required checkbox blocks registration — if the checkbox is mandatory, FUB cannot approve your registration, which prevents you from using FUB's texting features
  • Making it optional doesn't remove the consent language — visitors can still choose to opt in to texts; they simply aren't forced to
  • A two-checkbox structure is an option — if you'd like to keep some form of consent required, you can use one required checkbox for general contact consent and a separate, optional checkbox specifically for SMS consent. Mention this preference when you contact support

How to request the fix from Luxury Presence

Making the SMS consent checkbox optional requires a change to your website's contact form configuration. This is handled by our support team — you do not need to make any edits yourself.

  1. Contact our support team:
  1. Share the rejection notice from Follow Up Boss — a screenshot or the email text is helpful.
  2. Let us know which website and which contact forms need the update (contact page, home valuation, listing inquiry, etc.), and whether you'd like a two-checkbox structure instead of removing the requirement entirely.
  3. Our team will make the checkbox optional and confirm when the change is live.
  4. Once updated, resubmit your A2P business registration in Follow Up Boss.

Background: what is A2P business registration?

A2P (Application-to-Person) registration is required by U.S. mobile carriers for businesses that send text messages to customers through software platforms like Follow Up Boss. Registration verifies your business identity and ensures your texting practices comply with regulations around unsolicited commercial messages.

As part of this process, FUB reviews your website to confirm that your lead capture forms handle text message consent appropriately — specifically, that opting in to texts is a choice, not a requirement to submit a form.

FAQs

Will making the checkbox optional remove the consent language from my forms?

No, making the SMS consent checkbox optional does not remove the opt-in language from your contact forms. The consent text remains visible — visitors simply are no longer required to check it before submitting. Visitors who do check the box are still providing their consent to receive text messages.

Will making the checkbox optional break my Follow Up Boss integration?

No, your Follow Up Boss integration keeps working as expected. Leads will still sync to Follow Up Boss; if a visitor doesn't check the SMS consent box, they may simply be flagged as opted out of SMS within Follow Up Boss rather than blocking the lead entirely.

Can I keep some form of consent required while making SMS optional?

Yes, one option is a two-checkbox structure — one required checkbox for general contact consent, and a separate, optional checkbox specifically for SMS consent. Mention this preference to our support team when you request the fix.

Does this affect all contact forms on my website, or just certain ones?

The change applies to the specific forms our team updates. When you contact support, let us know which forms are included on your website so we can update all relevant forms as part of a single request.

How long does it take Follow Up Boss to review my registration after I resubmit?

Review timelines are set by Follow Up Boss and their carrier partners — Luxury Presence does not control this process. After resubmitting, allow several business days for FUB's review team to process your registration. Contact Follow Up Boss support directly if you need a status update.

My registration was still rejected after making the checkbox optional — what should I do?

FUB's review team may identify other issues beyond the checkbox requirement. Two common ones:

  • Privacy policy language — Your privacy policy should include opt-out instructions (e.g., "Reply STOP to cancel"), how to get help (e.g., "Reply HELP for assistance"), and a "message and data rates may apply" disclosure
  • Required phone number field — In some cases, reviewers have asked that the phone number field itself be made optional, not just the SMS consent checkbox

Review the full rejection feedback from FUB and address each point listed. Contact our support team if any of the required changes involve your website: