How do I connect my Compass email to the AI CRM?

Connect your @compass.com email address to the AI CRM and get help if you run into any issues.

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Overview

A previously known issue that prevented Compass email addresses from connecting to the AI CRM has been resolved. Compass agents should now be able to connect their @compass.com email without encountering a connection error.

If you attempted to connect your Compass email in the past and were unsuccessful, try again — the connection should go through.

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What to do if you're still seeing an error

If you attempt to connect your Compass email to the AI CRM and still run into an issue, please reach out to our support team so we can investigate. When you contact us, include:

• Screenshots of the error you're seeing
• Your account details (name, email address, and brokerage)

This helps us resolve the issue as quickly as possible.

Contact our support team:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com
• Phone: 310-955-1077, option 2

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FAQs

I was blocked from connecting my Compass email before — will it work now?

Yes, the connectivity issue that previously blocked Compass email addresses from connecting to the AI CRM has been resolved. Try reconnecting your email, and it should go through successfully.

What happens to my leads while my email isn't connected?

Leads will still come into the AI CRM, but outbound email communication through your Compass address won't work until the connection is active. Reconnect your email as soon as possible to avoid missed follow-ups.

Who do I contact if I'm still having trouble?

If you're still unable to connect your Compass email after attempting the setup, contact our support team with screenshots of the error and your account details. You can reach us via live chat on the Presence® Platform (fastest), by email at support@luxurypresence.com, or by phone at 310-955-1077, option 2.