How to manage spam leads in AI CRM

How to identify, review, and filter spam leads using the AI CRM spam management tools.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

AI CRM includes built-in spam filtering tools to help you manage unwanted leads without disrupting your workflow. You can manually mark leads as spam, view spam and archived leads in dedicated views, and benefit from automatic filtering that runs in the background.

How to mark a lead as spam

1. Open the lead you want to flag.
2. Click the three-dot menu or use the option on the Contact Details page.
3. Select Mark as Spam.

The lead is removed from your active leads list immediately and moved to the Spam view.

How to view spam and archived leads

1. From the Contacts page, click the three-dot icon in the top-right corner, next to Add contact.
2. Select Archived or Spam from the dropdown to view that list.
3. Click into any spam or archived lead to view their full Contact Details.

Automatic spam filtering

Disallowed Phone Number List

AI CRM maintains a Disallowed Phone Number List that automatically flags phone numbers that have repeatedly submitted leads across 50 or more Luxury Presence accounts. Known spam numbers are diverted before they reach your active leads list — no setup required.

AI-powered spam filtering

Note: AI-powered spam filtering is currently rolling out gradually and may not yet be available on all accounts.

An AI-powered spam filter is being rolled out that automatically reviews contact inquiries and moves low-quality or malicious submissions to spam. This includes bot-generated content, irrelevant links, and scam-related messages. No setup is required — the filter works automatically in the background.

If you're seeing consistent spam patterns that aren't being caught, contact our support team. Your feedback helps improve detection.

FAQs