How to connect an agent's Instagram account

Nov 2, 2026
Knowledge

Title

How to connect an agent's Instagram account

URL Name

How-to-connect-an-agent-s-Instagram-account-in-Presence

Answer

How to connect an agent's Instagram account

How to connect an individual agent's Instagram account to display their feed on your website.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

You can connect an individual agent's Instagram account through their profile in the Presence® Platform. Once connected, the agent's feed can be displayed on their profile page or other pages on your website using an Instagram element.

Note: This connection is for website display only. To connect Instagram for social media management, see How to connect your Instagram account.

Key benefits

Display an agent's Instagram feed on their profile page or anywhere on your website
Automatically sync new posts as they're published to Instagram
Personalize agent pages with live social content

How to connect the account

Step 1: Open the agent's profile

Navigate to the Presence® Platform.
In the left-hand menu, click Content to expand the submenu, then select Agents.
Use the search bar to find the agent, or click their name from the list.

Step 2: Connect the Instagram account

Scroll to the Social media connections section.
Click Connect next to Connect Your Instagram Account.
In the pop-up window, sign in to the agent's Instagram account and authorize the connection.

Once connected, the agent's feed will automatically sync and be available to display on their profile or other pages on your website.

Next step: To display the feed, add an Instagram element to your website. See How to display your Instagram feed on your website.

FAQs

Can I connect Instagram accounts for multiple agents?

Yes. Each agent has their own Social media connections section in their profile. You can connect a separate Instagram account for each agent independently.

Why are some Instagram posts not showing on my website?

Some posts may not appear due to Instagram API restrictions. Posts containing copyrighted content or posts where other users are tagged may be excluded. These limitations are enforced by Instagram's policies and are outside Luxury Presence's control.

What if the connection isn't working?

Confirm the Instagram account is active and that you completed the authorization step in the pop-up window. If the issue persists, contact our support team.

Can I connect an agent's Instagram account from the mobile app?

No, connecting an agent's Instagram account is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

How do I contact Luxury Presence support about connecting an agent's Instagram account?

You can reach our support team through live chat via the Presence® Platform (fastest), by emailing support@luxurypresence.com for general questions or billing@luxurypresence.com for billing questions, or by calling 310-955-1077 and selecting option 2, available Monday–Friday, 5:00 AM–5:00 PM PT.