How to request a new agent subdomain

Learn how to submit a request for a new or updated subdomain for an agent profile on your website.

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Overview

To add a new subdomain for an agent profile, you'll need to contact the Luxury Presence support team — subdomain creation is handled by support and cannot be configured directly in the Presence® Platform. Once your request is submitted, the support team will set up the subdomain and confirm when it's live.

Why agent subdomains require support

Each agent subdomain is tied to your website's DNS configuration and must be provisioned by the Luxury Presence team. This ensures your agent pages are set up correctly and don't conflict with existing site structure.

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How to request a new agent subdomain

To request a new agent subdomain, reach out to the Luxury Presence support team using any of the contact methods below:

• Live chat — the fastest option, available directly in the Presence® Platform
• Email — send your request to support@luxurypresence.com
• Phone — call 310-955-1077 and select option 2

When contacting support, include the following in your request:

• Agent's full name as it should appear on the subdomain
• Desired subdomain (e.g., agentname.yourdomain.com), if you have a preference
• Your website's primary domain, so the team can match the subdomain to the correct site

Note: Subdomain requests are fulfilled by the support team. Turnaround time may vary — the support team will confirm when your subdomain is ready.

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FAQs

Can I set up an agent subdomain myself in the Presence® Platform?

Agent subdomains cannot be created directly in the Presence® Platform — they must be requested through the Luxury Presence support team. Contact support via live chat, email at support@luxurypresence.com, or by calling 310-955-1077, option 2.

What information do I need to provide when requesting a subdomain?

When requesting a new agent subdomain, you'll need to provide the agent's full name, your preferred subdomain (if you have one), and your website's primary domain. This helps the support team set up the subdomain correctly and connect it to the right site.

How long does it take to get a new agent subdomain set up?

Turnaround time for subdomain requests varies. After you submit your request, the support team will reach out to confirm when the subdomain is live.

What if I need to remove or change an existing agent subdomain?

If you need to update or remove an existing agent subdomain, contact the support team directly — subdomain changes, including removal, are handled by support. Reach out via live chat in the Presence® Platform, email support@luxurypresence.com, or call 310-955-1077, option 2.