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How to update your brokerage logo on AI social media posts in Presence®

  • Jun 2, 2026
  • Knowledge

Title
How to update your brokerage logo on AI social media posts in Presence®
URL Name
How-to-update-your-brokerage-logo-on-AI-social-media-posts-in-Presence
Answer

How to update your brokerage logo on AI social media posts in Presence®

How logos are sourced for AI social posts and how to update them when your branding changes.

Overview

AI social media posts in the Presence® Platform automatically pull your company logo and brokerage logo directly from your website branding settings. If the wrong logo is appearing on your social posts — or no logo is appearing — the fix is to update your logo in Global Elements. You do not need to contact support to change which logo appears on your posts.

Note: Logos on social posts are intentionally locked and cannot be edited directly in the post editor. This is by design to protect brand consistency. To change the logo, update it on your website first.

How to update your logo

To change the logo that appears on your AI social media posts, update it in your website's Global Elements. Posts generated after the update will automatically reflect the new logo.

  1. Navigate to the Presence® Platform.
  2. Click Websites from the left-hand menu, then hover over the site you want to edit and select the pen icon.
  3. In the white top navigation bar, click the Global Elements icon (four dots).
  4. Select Header, then open Layout.
  5. Scroll down to the Light logo and Dark logo fields.
  6. Upload or replace the logo you want to appear on social posts.
  7. Save your changes.

FAQs

Why can't I change the logo directly in the post editor?

Logos on AI social posts are intentionally locked in the post editor to protect brand consistency. The only way to change the logo is to update it in Global Elements → Header → Layout. All posts generated after that update will reflect the new logo automatically.

Do I need to contact support to update my brokerage logo on social posts?

No — you can update your logo on your own through Global Elements → Header → Layout. Posts generated after the update will automatically use the new logo. If you run into any issues, contact our support team for help.

Will updating my logo on my website change the logo on already-scheduled posts?

No — posts generated before the logo update will still show the old logo. To update those posts, click Request changes on each post and ask the AI to regenerate it with the updated branding.

My logo updated on my website but social posts are still showing the old logo — what do I do?

Posts generated before your logo change will continue to show the old logo — this is expected. For future posts, the new logo will apply automatically. For existing scheduled posts, click Request changes and regenerate them individually.

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