Why neighborhood data isn't appearing on a property listing

How to fix a listing that's missing neighborhood information, points of interest, or local market data.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

If neighborhood information — such as points of interest, schools, or market insights — is missing from a listing page, it's most likely because no neighborhood has been selected for that property.

---

How to add a neighborhood to a listing

1. Navigate to the Presence® Platform.
2. In the left-hand menu, click Content to expand the submenu, then select Properties.
3. Use the search bar to find the property, or click it from the list.
4. Scroll to the Property & Area Details section.
5. In the Neighborhood dropdown, select the appropriate neighborhood.
6. Click Save.

Once saved, the listing page will automatically display local data for the selected neighborhood.

---

FAQs

What if the neighborhood I need isn't in the dropdown?

The dropdown only shows neighborhoods that have been added to your CMS. If the neighborhood isn't listed, add it first in Content → Neighborhoods. See How to add a neighborhood.

The neighborhood is selected but data still isn't showing — what do I check?

Confirm the neighborhood has a valid location connected in its Map & Properties settings. Without a location, the neighborhood won't pull in local data. See How to add neighborhood data elements to your website.

Does this work for properties outside the U.S. and Canada?

No. Neighborhood data — demographics, schools, commute times, and points of interest — is only supported for properties in the U.S. and Canada. Outside those regions, this data won't populate even if a neighborhood is selected and connected to a location.

Why does data still look incomplete even with a neighborhood selected and connected?

Data availability also depends on having a valid MLS connection — in markets with restricted MLS connectivity, these elements may not populate correctly even when everything is set up correctly. See Understanding neighborhood data elements: common questions for a full breakdown of common data inconsistencies.

How do I contact Luxury Presence support about missing neighborhood data on a listing?

If a listing is still missing neighborhood data after checking the steps above, you can contact our support team:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com (general) / billing@luxurypresence.com (billing)
• Phone: 310-955-1077, option 2 (Monday–Friday, 6:00 AM–6:00 PM PT)