Troubleshooting map display issues in the Instant Home Valuation tool element

How to fix a backwards, flipped, or incorrectly displayed map in the Instant Home Valuation element on your live website.

Overview

If the map in your Instant Home Valuation element appears backwards, flipped, or otherwise incorrect on your live site, this is caused by the default layout of the element — it cannot be adjusted through the Website Builder's settings panel. Changing the map orientation requires a custom coding request handled by the Luxury Presence team.

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How to fix a flipped or incorrect map display

The Instant Home Valuation element generates its map display automatically based on the element's default layout. There are no settings in the Website Builder to rotate or reposition the map. To change the way the element is laid out — including map orientation — our team needs to apply a custom code solution.

Contact our support team to submit a custom coding request:

• Live chat: Available in the Presence® Platform
• Email: support@luxurypresence.com
• Phone: 310-955-1077, option 2

When you reach out, share the URL of the page where the issue is occurring and a screenshot showing the flipped map. This helps our team scope the request and resolve it faster.

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FAQs

Can I manually rotate or adjust the map orientation in the Website Builder?

You cannot manually rotate or adjust the map orientation in the Website Builder. The Instant Home Valuation element generates its map display automatically based on the element's default layout, and there is no setting to change the map direction. Fixing the orientation requires a custom coding request from the Luxury Presence support team.

Why does my map appear backwards or flipped?

A backwards or flipped map is caused by the default layout of the Instant Home Valuation element — it is not a rendering glitch you can resolve by removing and re-adding the element. Correcting the orientation requires a custom code change applied by the Luxury Presence team.

Can I fix the map orientation with CSS myself?

Luxury Presence does not support self-applied CSS modifications to fix map orientation issues. Using CSS to flip or rotate elements can cause unintended display problems elsewhere on your page. Contact our support team to submit a custom coding request instead.

Will a custom coding fix affect my lead or valuation data?

No — a custom coding change to the element layout does not affect any leads or valuation data already captured through the tool. That data is stored separately and will not be impacted.