Why Are My Property Photos Not Syncing to My Website?

Overview

If photos for a new property listing aren’t appearing on your website, there are several common reasons why. Most issues are related to MLS feed limitations, sync delays, or platform settings. Below, we’ll walk you through the likely causes and how you can quickly resolve them.

Common Reasons Property Photos May Not Sync Properly

1. MLS Feed Issues

• MLS Compression and File Size Limits:

  Many MLS boards compress images or impose file size restrictions. As a result, photos may appear in lower quality or may not sync to your website at all.

• MLS Sync Delays:

  Updates from the MLS can take time to process and sync across platforms. It’s normal to see a delay of several hours to up to 24 hours after a listing update.

• Differences Across Platforms:

  Sites like Redfin may display different images than what is available through the MLS feed. This can create inconsistencies between platforms.

• MLS Provider-Specific Rules:

  Some MLS providers have unique syncing rules that limit the number of images available or prioritize certain file types.

How to Fix Photo Sync Issues

• Check MLS Sync Status:

  Log in to the Presence™ Platform and ensure that MLS sync is enabled for your site.

• Manually Upload High-Resolution Images:

  If the synced images are low quality due to MLS compression, you can manually upload higher-resolution versions directly to your listing.

• Request a Full MLS Sync:

  If your listing photos have not updated after 24–48 hours, request a full sync by contacting support.

• Verify MLS Feed Settings:

  Double-check your MLS feed settings to ensure the correct listing data and photos are being pulled into your website.

• Contact Support:

  If none of the above steps resolve the issue, reach out to Support for a manual refresh or further investigation.