Why isn't the Schedule a Showing button showing on my listing?

  • Aug 21, 2026
  • Knowledge

Title
Why isn't the Schedule a Showing button showing on my listing?
URL Name
Why-Isn-t-the-Schedule-a-Showing-Element-Displaying-on-My-Property
Answer

Why isn't the Schedule a Showing button showing on my listing?

Which property statuses show the Schedule a Showing button and which don't.

Important: This feature is only available on desktop. It is not accessible through the Luxury Presence Mobile App.

Overview

The Schedule a Showing button only displays on properties with specific statuses. If you're seeing a "no content" message or the button isn't appearing, the property's status is the most likely cause — not a configuration error.

Supported statuses

The Schedule a Showing button displays for:

  • Active
  • Pending

When the button doesn't appear

The button does not display on properties with Coming Soon status. Even if all fields are filled in, the button will remain hidden or show a "no content" message for Coming Soon listings. This is expected behavior.

FAQs

Is this a bug or expected behavior?

Expected behavior. The Schedule a Showing button is intentionally hidden for Coming Soon listings since the property isn't yet available to show.

What should I do if the button isn't showing on an Active listing?

If the property status is Active and the button still isn't displaying, contact our support team:

Can I display a different call-to-action for Coming Soon listings?

Yes. You can add a custom text element or button to the property page for Coming Soon listings. See How to edit the layout of your Property Detail page for guidance on adding elements to property pages.

How do I customize the Schedule a Showing button itself?

See How to customize the "Schedule a Showing" form on your website for instructions on updating the headline, body text, and scheduling settings.

 

Introducing the Branded Mobile App

Your branded mobile app is your custom-branded, mobile-first app designed to streamline client collaboration, close deals faster, and elevate your real estate experience.

  • AI-Powered Collaboration – Keeps communication centralized with smart notes, chat-style interactions, and activity tracking.
  • Lead Capture & Retention – White-label users get unique lead generation tools that prevent client loss to competitors.
  • Market Insights & MLS Integration – Provides clients with hyper-local data and real-time property updates.

Need help? Live Chat is available 24/7*
To start a chat, log in to the Presence® Platform and click the gold message button in the bottom-right corner of your screen (*excluding major holidays).