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Why can't I access the Luxury Presence Mobile App?

  • May 12, 2026
  • Knowledge

Title
Why can't I access the Luxury Presence Mobile App?
URL Name
Why-can-t-I-access-the-Luxury-Presence-Mobile-App
Answer

Why can't I access the Luxury Presence Mobile App?

What this error means and how to get the Luxury Presence Mobile App enabled for your account.

Overview

If you see the message "Your company does not have access" when trying to log in to the Luxury Presence Mobile App, your account has not yet been granted access to the app. This is a permissions issue — not a login error — and it can be resolved by contacting the Luxury Presence mobile team directly.

How to get access

To request Luxury Presence Mobile App access for your company, email the mobile team at mobileapp@luxurypresence.com.

Include the following in your message:

  • Your name
  • Your company name
  • The email address associated with your Luxury Presence account

The mobile team will confirm your eligibility and enable access for your account.

FAQs

Is the Luxury Presence Mobile App included in my plan?

The Luxury Presence Mobile App is included on all Luxury Presence plans. If you're seeing this error, email mobileapp@luxurypresence.com with your name, company name, and account email to get access enabled.

I already have mobile access — why am I seeing this error?

If you previously had access and are now seeing this error, your access may have lapsed or been removed. Email mobileapp@luxurypresence.com and include your account email so the team can investigate.

Can Luxury Presence support help with this error?

For this specific error, the mobile team is your best point of contact. Reach them at mobileapp@luxurypresence.com. For all other support needs, you can also reach us via live chat in the Presence® Platform, at support@luxurypresence.com, or by calling 310-955-1077, option 2.