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Why don't my links show as hyperlinks on my neighborhood page in Presence®?

  • Jun 3, 2026
  • Knowledge

Title
Why don't my links show as hyperlinks on my neighborhood page in Presence®?
URL Name
Why-don-t-my-links-show-as-hyperlinks-on-my-neighborhood-page-in-Presence
Answer

Why don't my links show as hyperlinks on my neighborhood page in Presence®?

How to make links visually clickable on neighborhood pages by adding underline formatting and updating your hyperlink color.

Overview

If you've added a link to a neighborhood page description and it doesn't look obviously clickable to visitors — no underline, no color difference — the link is there, it just needs visual styling applied. You can fix this yourself in two ways: underline the link text directly in the content editor, and update your site's hyperlink color in Website Styles.

How to underline a link in the neighborhood content editor

  1. Navigate to the Presence® Platform.
  2. In the left-hand menu, click Content to expand the submenu, then select Neighborhoods.
  3. Use the search bar to find a specific neighborhood, or click the neighborhood from the list.
  4. In the Description field, select the link text you want to underline.
  5. Click the U (underline) button in the rich text toolbar.
  6. Click Save.

How to update your hyperlink color sitewide

If your hyperlinks aren't displaying in a distinct color across your site, update the hyperlink color in Website Styles:

  1. Navigate to the Presence® Platform.
  2. Click Websites from the left-hand menu, then hover over the site you want to edit and select the pen icon.
  3. In the white top navigation bar, click the Website Styles icon (the Paint Can icon).
  4. Select Buttons from the left-hand menu.
  5. Select Hyperlink.
  6. Update the link color to match your brand using the color picker or a HEX code.
  7. Click Save.

FAQs

Why doesn't my link look clickable after I paste it?

Pasted links carry the content but not the visual styling — visitors won't see an underline or color change unless you apply those manually. Use the underline button in the content editor and update your hyperlink color in Website Styles to make links clearly visible.

Will this affect all neighborhood pages or just the one I edited?

Underlining a link in the content editor only affects that specific neighborhood. Updating the hyperlink color in Website Styles applies sitewide to all pages.

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