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Why is my property's location showing incorrectly on the Presence® Platform?

  • May 22, 2026
  • Knowledge

Title
Why is my property's location showing incorrectly on the Presence® Platform?
URL Name
Why-is-my-property-s-location-showing-incorrectly-on-the-Presence-Platform
Answer

Why is my property's location showing incorrectly on the Presence® Platform?

What to do when your MLS data shows the correct address or coordinates, but the property website is displaying the wrong location.

Overview

If your property website is showing the wrong location — even though the address and coordinates are correct in your MLS feed — the issue is typically a sync delay, a geocoding discrepancy, a cached browser view, or a listing link problem. This article explains what to check, what you can fix yourself, and when to contact our support team.

Common causes

  • MLS sync delay — Your MLS may have updated the coordinates, but the Presence® Platform hasn't pulled in the latest data yet. Syncs run on a scheduled cycle and typically complete within 30–60 minutes.
  • Geocoding discrepancy — The platform may be interpreting the street address through a mapping service that returns a slightly different pin location than expected — even when the address itself is correct.
  • Cached browser display — Your browser may be showing an older cached version of the map, which can make the location appear wrong even after it has been updated.
  • Property linked to the wrong listing — If your property website is connected to the wrong listing record, it will display that listing's location instead of the correct one.

Steps to try first

Step 1: Check the MLS sync status

  1. Navigate to the Presence® Platform.
  2. In the left-hand menu, click Content to expand the submenu, then select Properties.
  3. Use the search bar to find a specific property, or click the property from the list.
  4. Confirm that the address and coordinates shown in the platform match what's in your MLS. If they match, the sync has pulled in the correct data — move to Step 2.
  5. If the address or coordinates do not match your MLS, the sync may not have completed yet. Wait 30–60 minutes and check again.

Note: If the data is still incorrect after one hour, contact our support team — there may be a delay in the MLS feed for your region.

Step 2: Clear your browser cache and test in incognito

  1. Open your property website in a new incognito or private browsing window.
  2. If the location now appears correct, your regular browser was showing a cached version. Clear your browser cache and reload the page normally.
  3. If the location is still incorrect in incognito, this is not a cache issue — continue to Step 3.

Step 3: Verify the property website is linked to the correct listing

  1. Navigate to the Presence® Platform.
  2. Click Websites from the left-hand menu, then hover over the site you want to edit and select the pen icon.
  3. In the white top navigation bar, click the three-dots icon next to the Edit button.
  4. Select Site Settings from the dropdown.
  5. Confirm the linked listing is the correct property. If the wrong listing is connected, click Change Property and select the correct one.

When to contact our support team

Contact our support team if any of the following apply:

  • The address and coordinates in the Presence® Platform match your MLS exactly, but the map on the live property website still shows the wrong location
  • You have waited more than one hour after your MLS updated and the data in the Presence® Platform still has not refreshed
  • The property website is linked to the correct listing but is still displaying the wrong location
  • Fields appear locked and you are unable to make edits

In these cases, there may be a geocoding or platform-level issue that our team needs to investigate directly.

FAQs

My MLS coordinates are correct but the website is still showing the wrong location. What do I do?

When your MLS data is correct but the live property website map shows the wrong location, the issue is usually a geocoding discrepancy or a platform sync issue — not a data entry problem. Start by clearing your browser cache and testing the page in an incognito window. If the location is still wrong, contact our support team so they can investigate the specific property record and geocoding data.

Can I manually override the coordinates on an MLS-synced listing?

You can manually edit the coordinates on an MLS-synced listing, but only after turning off MLS sync for the address or coordinate fields. Once MLS sync is turned off for those fields, the MLS will no longer push updates to them and you will need to manage them manually going forward. If your MLS data is already correct, turning off sync is not recommended — contact our support team instead so they can investigate why the property website is not reflecting the correct MLS coordinates.

How long does it take for MLS location data to update on the live website?

After your MLS updates a listing's address or coordinates, the Presence® Platform typically syncs that data within 30–60 minutes. If the platform's property record still shows outdated data after one hour, contact our support team to check for a delay in the MLS feed for your region.

Need more help? Contact our support team: