Can a contact have two email addresses in AI CRM?

How email addresses work in AI CRM and what to do if a contact has multiple emails.

Note: This feature is available on both desktop and the Luxury Presence Mobile App.

Overview

Each contact record in AI CRM supports one email address only. Email is used as the unique identifier for each contact — it links their lead tracking, listing alerts, and communication history to a single record. If a contact has multiple email addresses, use the options below to manage them.

Options for contacts with multiple email addresses

• Option 1 — Use their primary email (recommended) — Enter the email address the contact uses most frequently — typically their work email for professional contacts or personal email for clients.
• Option 2 — Add the secondary email to notes — Enter the primary email in the Email field and add any secondary addresses in the contact's Notes field. Both are accessible, but only the primary email is used for system communications.

How to update a contact's email address

1. Navigate to the Presence® Platform.
2. Click Contacts from the left-hand menu.
3. Open the contact record.
4. Update the Email field.
5. Click Save.

Note: Updating a contact's email address changes their identifier in the system. All future communications — including listing alerts — will go to the new address.

FAQs

Will changing a contact's email affect their saved searches or listing alerts?

Yes. Saved searches and listing alerts are tied to the contact's email address in AI CRM. After updating the email, confirm their saved searches are still active. See How to create a saved search from a contact profile in AI CRM.

How do I contact Luxury Presence support about contact email addresses?

If you have a question about managing contact email addresses that isn't covered here, you can contact our support team:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com
• Phone: 310-955-1077, option 2 (Monday–Friday, 6:00 AM–6:00 PM PT)