Why was my lead marked as spam?

Why the spam detection system may flag a lead when the same email address is used across multiple client websites.

Note: This feature is available on both desktop and the Luxury Presence Mobile App.

Overview

Luxury Presence includes a spam detection system that automatically flags leads when the same email address submits activity across multiple client websites within a short time frame. This protects your lead database from spam-like behavior without any manual review required.

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How it works

If the same email address submits activity across several Luxury Presence client websites in a short window of time, later submissions from that email are automatically marked as spam. Leads flagged this way aren't deleted — they're marked in your contacts list so you can review them.

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If you're testing your own forms

This system may flag your own test submissions as spam if you use the same email address across multiple test submissions on different sites.

• Use a different email address for each test submission
• Review your spam leads after testing to clear any flagged test entries — see How to manage spam leads in AI CRM

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FAQs

What happens to leads marked as spam?

Leads flagged as spam are marked in your contacts list but not deleted. You can review and manage them at any time. See How to manage spam leads in AI CRM.

Can legitimate leads be incorrectly flagged as spam?

Yes. If a real client submits forms on multiple Luxury Presence websites within a short time frame, their submission may be flagged. Review your spam leads periodically to catch any false positives.

How do I avoid my own test submissions getting flagged as spam?

Use a different email address for each test submission rather than reusing the same one across multiple sites. If a test submission still gets flagged, review your spam leads afterward to clear it — see How to manage spam leads in AI CRM.

Who do I contact if I have questions about spam flagging?

If you have questions about a lead marked as spam or how spam detection works, you can contact our support team:

• Live chat via the Presence® Platform (fastest)
• Email: support@luxurypresence.com (general) / billing@luxurypresence.com (billing)
• Phone: 310-955-1077, option 2