Need help? Live Chat is available 24/7*
To start a chat, log in to the Presence™ Platform and click the gold message button in the bottom-right corner of your screen (*excluding major holidays).

How the Luxury Presence Mobile App integrates with your CRM

  • Mar 12, 2026
  • Knowledge

Title
How the Luxury Presence Mobile App integrates with your CRM
URL Name
How-the-Luxury-Presence-Mobile-App-integrates-with-your-CRM
Answer

How the Luxury Presence Mobile App integrates with your CRM

How contacts and lead data flow from the app to your CRM through the website connection.

Overview

The Luxury Presence Mobile App integrates with your CRM indirectly — through your website. The app syncs to your website dashboard, and your website then syncs to your CRM. This means contacts added in the app reach your CRM automatically, but app-specific activity (such as collaboration comments) does not.

How the integration works

App → Website → CRM

  1. Contacts added or updated in the app sync to your website dashboard
  2. Your website dashboard syncs those contacts to your CRM
  3. Any lead activity on the website (form submissions, browsing behavior) also syncs directly to your CRM

Example: A contact added manually in the app appears in the website dashboard, which then pushes that contact to your CRM.

What syncs and what doesn't

Data typeSyncs to CRM?
Contacts added in the app✅ Yes — via website
Website form submissions and lead activity✅ Yes — directly
App collaboration comments❌ No
Other in-app interactions❌ No

FAQs

Why doesn't all app activity appear in my CRM?

The integration is indirect — only actions that pass through the website are visible in your CRM. App-specific interactions like collaboration comments stay within the app and website dashboard but don't sync to external CRM systems.

Which CRMs does Luxury Presence integrate with?

See [How to connect Follow Up Boss to Presence®], [How to connect Rechat CRM to Presence®], and [How to integrate Cloze CRM with Luxury Presence] for currently supported CRM integrations.

What if I need a direct CRM integration that captures app activity?

Contact our support team to discuss options including webhooks or custom integrations: