How to sync Luxury Presence leads to external CRMs using the Webhooks API

How to connect Luxury Presence to an unsupported CRM using webhooks for automated lead and activity syncing.

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Overview

If your CRM isn't supported by a native Luxury Presence integration, the Webhooks API lets you build a custom connection that automatically syncs leads and activity data from your website. Once set up, no manual work is required.

Note: Setting up a webhook integration requires development experience or a no-code tool like Zapier. If your team doesn't have this expertise in-house, consider working with a developer or technical consultant.

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What the Webhooks API syncs

The Webhooks API supports one-way syncing from Luxury Presence to your CRM:

• New lead submissions
• Contact activity — property views, saved searches, newsletter signups, and more

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Who this is for

This solution is designed for clients who:

• Use CRMs not currently integrated with Luxury Presence
• Want to automate lead syncing without manual exports
• Have development resources or are open to commissioning a custom build

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Integration options

Option 1: Custom developer-hosted service

Build your own endpoint to receive webhook events:

1. Set up an HTTP POST endpoint to receive webhook payloads
2. Implement logic to process and route lead data to your CRM
3. Use the Webhook Signature Verification Guide to validate incoming payloads

Requirements: Experience with REST APIs, JSON payloads, webhooks, and hosting a backend service (e.g., AWS, Heroku).

Option 2: No-code via Zapier

Use Zapier to receive and route webhook data without writing code:

1. Create a Zap to catch webhook payloads from Luxury Presence
2. Apply filtering or routing logic using Zapier filters or paths
3. Forward leads to your CRM, task manager (Asana, etc.), or email tools using Zapier's built-in integrations

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Developer documentation

• Webhook Signature Verification Guide — how to validate incoming payloads
• Webhook Event Types & Payloads — event structure, available data fields, and payload formats

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Requesting a custom integration

If you'd prefer Luxury Presence to build the integration for you, our team may be able to do so depending on complexity and resource availability. This is available at additional cost. To request a scoped custom build, provide:

• The name of your CRM
• API documentation for your CRM
• A list of the lead and activity data you want synced
• Access to a sandbox or demo account for testing

Contact our support team to discuss:

• Live chat in the Presence® Platform (fastest)
• Email: support@luxurypresence.com
• Phone: 310-955-1077, option 2

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FAQs

Do I need a developer to use the Webhooks API?

For the custom developer-hosted option, yes — you'll need experience with REST APIs, webhooks, and backend hosting. For the no-code option, Zapier can be used without writing code, though some technical familiarity with webhooks is helpful.

Is the Webhooks API a two-way sync?

No. The Webhooks API is one-way — data flows from Luxury Presence to your CRM only.

What CRMs are already natively integrated with Luxury Presence?

See [How to connect Follow Up Boss to Presence®], [How to set up the Follow Up Boss Import integration in Presence®], [How to connect Rechat CRM to Presence®], and [How to integrate Cloze CRM with Luxury Presence] for currently supported native integrations.