What should I do if my website is down or not loading?

Steps to take if your Luxury Presence website isn't loading, appears down, or visitors are seeing an error page.

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Overview

If your Luxury Presence website appears to be down, isn't loading, or visitors are seeing an error page, contact our support team right away — we can check your site's status and resolve most outages quickly. This article covers the first steps to take before reaching out.

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Step 1: Confirm it's not a local issue

Before contacting support, rule out a few common local causes:

• Try loading your website in a different browser or in an incognito/private window
• Try on a different device (phone vs. laptop)
• Try on a different internet connection (mobile data vs. Wi-Fi)

If the site loads on another device or connection, the issue may be specific to your browser cache or local network — not a site-wide outage.

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Step 2: Clear your browser cache

If the site loads on another device but not your usual browser:

1. In Chrome, press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac).
2. Select Cached images and files and Cookies and other site data.
3. Click Clear data, then reload your website.

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Step 3: Contact support

If the site appears down across multiple devices and browsers, contact our support team immediately:

• Live chat (fastest) — available 24/7 via the Presence® Platform
• Email — support@luxurypresence.com (response within 24 hours)
• Phone — 310-955-1077, option 2 (Monday–Friday, 6am–6pm Pacific)

Important: When you contact support, provide your website's domain (e.g., yourname.com) and a brief description of what you or visitors are seeing — such as a blank page, error message, or specific error code. This helps our team diagnose the issue faster.

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FAQs

Did Luxury Presence shut down or go out of business?

Luxury Presence has not shut down. If your website is down, it is most likely a technical issue specific to your site, a temporary outage, or a DNS configuration issue — not a company-wide problem. Contact our support team and we will get it resolved.

Will Luxury Presence automatically fix my website if it goes down?

Our team monitors uptime and will respond to outages quickly, but you should still contact support to make sure we're aware of the issue. Live chat is available 24/7 for urgent situations.

What if my website shows a "domain not found" or DNS error?

A DNS or domain error usually means your domain's connection to your Luxury Presence website has been interrupted. This can happen if a domain was recently renewed, transferred, or if DNS settings changed. Contact support with your domain name so our team can check the DNS configuration and help restore the connection.

How long does it take to fix a site outage?

Most site outages are resolved within a few hours once our team is aware. For urgent issues, live chat is the fastest way to get a response and is available 24/7.

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Need help?

• Live chat via the Presence® Platform (fastest) — available 24/7
• Email: support@luxurypresence.com
• Phone: 310-955-1077, option 2 (Monday–Friday, 6am–6pm Pacific)