Compass CRM domain verification: what you need to know

What Compass's domain verification requirement means for your Luxury Presence website and what action is needed.

Overview

Compass now requires domain verification via DNS records for CRM usage. If you're a Compass CRM user, you may need to approve a verification process — Luxury Presence will handle the technical steps on your behalf.

What's changing

Compass has implemented a domain verification requirement to authenticate domains connected to their CRM. This affects clients who use the Compass CRM integration with their Luxury Presence website.

What to do

If you receive an email from Compass:

An email from Compass will outline the changes and request your consent to allow Luxury Presence to complete domain verification on your behalf. Approve this request as soon as possible to minimize any potential downtime.

If you haven't received an email:

Your CRM usage is not yet affected. Compass is rolling out this update in waves — no immediate action is needed.

If you prefer to handle verification manually:

Contact our support team and we'll coordinate with Compass to complete the DNS changes manually. This option requires more time and coordination.

FAQs

Do I need to make any DNS changes myself?

Not if you approve the automated process via the Compass email. Luxury Presence will manage the DNS verification directly with Compass on your behalf.

What happens if I don't respond to the Compass email?

Without approval for the automated process, your Compass CRM integration may experience downtime. Approve the email promptly or contact our support team to arrange manual verification.

What if I don't receive an email from Compass?

No action is needed at this time. Compass is rolling out this change in waves — if you haven't been contacted, your CRM is unaffected for now.

Who do I contact for help?

Contact our support team:

• Live chat in the Presence® Platform (fastest)
• Email: support@luxurypresence.com
• Phone: 310-955-1077, option 2